Frequently asked questions:
What makes Starglide Lubricants different to any other brand of lubricant?
Starglide lubricants are made from 100% natural ingredients and with no chemical preservatives.
How long does it take for delivery?
You should receive your order within 5-7 working days.
How will my Starglide arrive through the post?
In a plain unmarked brown box with padding to prevent damage to the product.
How long is the shelf life of Starglide?
When you order from Starglide UK, you can be assured you will receive brand new product with the maximum shelf life of anything up to two years unopened. Once opened, your Starglide product should be used within three months.
Why is there German text on the bottle?
Starglide is made in Germany and sold worldwide.
Are there any chemicals or manmade ingredients in Starglide lubricants?
Absolutely none.
Which credit/debit cards do you accept?
All major credit and debit cards as well as Paypal are accepted via our secure server check out.
I’m concerned about credit card fraud; do you store my credit card details?
No. We never see or store your credit card details.
How confidential are my details?
100% confidential. We will not sell your details or pass them onto anyone else. We will only keep you on file if you request to create an account and/or join our emailing list.
What are the advantages of joining your mailing list?
We’ll keep you informed when we launch new flavours, have special offers or discounts on Starglide products.
Is Starglide suitable for Vegetarians?
Yes. Starglide are proud members of the Vegan Society here in the UK. None of our ingredients, production or testing involves animals.
Is Starglide safe for use with condoms?
Yes, Starglide is 100% water based so is ideal for use with condoms.
Can Starglide be used with sex toys?
Yes. All Starglide lubricants are safe for use with latex, silicone and plastic toys.
Is Starglide easy to wash off?
Yes. Starglide is 100% water based. Unlike silicon based lubes which are a nightmare to wash off, Starglide easily washes off with soap and water.
How can I change my Starglide username?
In the ‘More Information’ drop down menu, you’ll find ‘My Account’. Once you’ve logged in with your current user name and password, you’ll see the option to "edit account details", within that section you'll be able to change your user name and password.
My teenage daughter has recently started using tampons and is finding the application of them quite uncomfortable. Would using Starglide be suitable?
Absolutely yes. Starglide is discrete and portable (50ml size). Our Aqua Neutral and Bio sensitive ranges are fragrance free.
I recently had a hysterectomy and have found sex can be uncomfortable due to dryness. Which Starglide product would be most suitable for relieving this problem?
The choice is yours! All our Starglide products are 100% water based with plant, including organic ingredients. If you’re looking for fragrance free, then try our Aqua Neutral or Bio Sensitive. If you’d like to add some fun to your love making, why not try our fruit and fun ranges. It’s now down to preference which of our range you choose.
I suffer sensitivity when using lubricants, why should Starglide be any different?
The majority of lubricants that are widely available in supermarkets, chemists and sex shops are made using synthetic ingredients and preservatives such as parabens, which can cause sensitivity. Starglide is made with all natural ingredients which are kind and gentle on the skin. If you've experienced sensitivity when using lubricants in the past or if your skin is just highly sensitive, we recommend you try our Starglide Bio Sensitive. This product is packed with organic aloe vera which soothes the skin. It also contains organic liquorice root extract which calms the skin. There are no artificial colours, flavours, perfumes or preservatives in any of our Starglide range. |
