If you are not completely satisfied with your order we will happily offer you either a refund or exchange, providing that goods are returned to us within 10 days of purchase.  Please note that post and packing charges are not refundable on returns.  If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

Due to the nature of the product and for hygiene reasons, we are unable to accept items which have been opened or used.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.  We cannot be held responsible for returned items lost in the post.  Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to:

Returns
Starglide UK
PO BOX 418
Gravesend
DA12 9GT

If you have any questions regarding returning an item or require more information, please email us: returns@starglide.co.uk

We aim to handle your returns within five working days of receiving the goods.